Auto Glass Tech: Why Auto Glass Replacement is Not Do It Yourself!

My Auto Glass Back Ground

I started working in the auto glass industry in 1999 for the now defunct Glasshoppers Auto Glass.

I went to work for Diamond Triumph Auto Glass in August 2000, at the Colorado Springs location. I went on to fill various roles in the Diamond organization, including technician, CSR, regional trainer, and branch manager. My longest held position was that of regional trainer. In that position I was at one time responsible for training and auditing customer service and operations procedures for 27 stores in nine states.

As of July 1, 2008 I now work for Belron US. I had some preconcieved notions about Belron aka Safelite that I am sure many of my industry readers share. I must say I was wrong. While I cannot get into the specifics of anything for obvious reasons I will say that Belron is leading the way in safety and technology for this industry. I worked as a customer service and tech supervisor before becoming an assistant manager.

My wife and I are currently operating our new windshield repair company Elements Auto Glass Repair LLC, serving Colorado Springs, Colorado.

I am:

SafeTech Certified Auto Glass Technician

SafeTech Certified Repair Medic

Sika Certified AGR Technician

Essex ARG Qualified

Auto Glass Tech

Wednesday, December 17, 2008

Why Auto Glass Replacement is Not Do It Yourself!

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